Policies

Sick Policy

If you are feeling sick (even a little bit) please reschedule your appointment.

I work with a wide range of clients including those who are immunocompromised, elderly, pregnant or in some way are at a high risk of developing complications from contracting an illness. It is in our best interest to look out for each other's safety. I practice and appreciate total transparency around exposure to any contagion or experiencing symptoms of any illness.

Cancellation Policy

You may reschedule or cancel, without charge, up to 24 hours prior to the start time of your scheduled session. For any cancellations or rescheduling in less than 24 hours before the scheduled session you will be charged full price. Life is full of surprises so I am receptive to exceptions to this policy in regards to familial or personal emergencies or crisis, sudden onset of illness or provable exposures or contractions of covid-19. Please never hesitate to message me through my massage book page or email me at sarahchilamassage@gmail.com. You can also text or call me at 802-282-6499.

Early Arrivals

Feel free to wait on the bench in the hallway outside my office door until the start of your session. There is a basket of reading material for your entertainment. Please REFRAIN FROM KNOCKING on my door as doing so could disturb another massage therapy session in progress.

Late Arrivals

Sessions may be shortened due to late arrivals and you will be responsible for paying the full fee for the session.